If you're seeing one of these errors, there's a problem with the BT ID details you're using. I can't seem to get this working? Please try a wi-fi connection instead. If the error's still there and youre trying to watch the UEFA Champions League Final, watch on Youtube at www.youtube.com/btsport instead to avoid missing any of the action. Your BT ID is correct but you dont have BT Sport on your account, This happens when you have an active BT ID but no BT Sport subscription. VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. If this still doesnt work, there might be a problem with the specific programme youre trying to watch. 18h07. Fixing BT error codes Simply enter the BT TV , BT Sport or BT App error code you're seeing on your screen below, to quickly get the solution to fix your problem. To do this, press the, Check your On Demand players are up to date by pressing the, If you're still having an issue contact the, Check you have a working broadband connection on another piece of equipment like a laptop or PC. Press the, If the 'Wired Connection' is set to 'AUTO' and the 'Network Connection Status' is showing 'DISCONNECTED', attempt to re-connect by selecting, Wait for the broadband light on your Hub to go blue, Restart your TV box, using the power switch on the back, If you still can't use your BT TV service then contact the, First try restarting your TV box by flicking the switch on the back. 0 Ratings Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you can't perform a factory reset on your TV box using the buttons, you may need to try resetting using the menus>, Be aware that resetting your box this way deletes any recordings and scheduled recordings. limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. Thanks for this. I've reset my password numerous times, deleted / uninstalled and re-installed all of the apps but receive the error ID106 on - Fixing : replace the limit switch, cable. Every time I try to log in, error code ID1006 shows up on my phone and ID106 on my smart tv. 13-08-2021 on You'll find help with BT Sport App error codes here>, bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html, If the app's not working after you've downloaded it, try turning your device off and back on again. To look for your error, please type the code, in full, into the box below. You'll need to delete the download and try again. 03-07-2020 Its easy to sign up; just click here to place an order for BT Sport >, Error Message: Sorry, we didn't recognise the details you've entered (Username or/and Password); Please check and try again. This article is for people getting an error message watching BT Sport on a computer browser. You just need to log in using your BT ID. 12h42, Welcome to the Community and thank you for posting. If you still see the error message then try restarting your equipment: Follow these steps to try and fix these YVM errors: You'll need to connect your TV box to your TV using an HDMI cable. Once you've done that switch your TV box off and on again. To do this, press the, For the best possible reception and TV channels make sure your TV aerial cable is directly connected to the 'RF IN' socket on the TV box, Now scan for channels. Make sure that 'Enable Mobile Streaming' is set to 'on'. Note: You can't pair if your device is on a mobile network such as 3G or 4G. Please be patient and try the BT Sport app again shortly. The help tool can quickly get you back up and running again. limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. ML001, ML002, ML004, ML005, ML006, ML007, ML008, ML009, ML010, ML011, ML012, ML013, ML014, ML015, ML016, ML017, ML018, ML019, ML020, ML021, ML022, ML023, ML024, ML025, ML026, ML027, ML028, ML029, ML030, ML999, ML003. BT's "help" claims that neither of these errors exists! Please go to BT TV App login help for suggestions on how to resolve this issue. This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password: log in with your existing BT ID (username) and password -you'll be asked to reset your password, then log into the BT Sport app with your BT ID and new password. Facebook Twitter LinkedIn You can access the BT Sport btsport.com and BT Sport App, on a mobile device, on as many supported devices as you like. 11h28. Please visit our billing help pages for more information. If youre having problems installing the BT Sport App, please follow the steps below: If the app has partially installed, please uninstall and reinstall via the app store>. on If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. These will help you reset your your details so you can log on to the BT Sport online player again. 1. set your TV to the correct HDMI input (the HDMI port your Apple TV is plugged into) 2. access your Apple TV app as normal on your iPhone or iPad. on If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process). It should only be a temporary issue, so please keep trying to log in. Check you haven't disconnected from your internet connection. This may require you to log in or accept terms. If you don't have a specific error code or can't remember it, then click instead on the 'View all error help' button. If you're seeing the wrong TV channels for your area, you can find the help you need here>. I logged a call with the support desk on Sunday but I haven't heard anything back. there s no support for it 0 Ratings Reply 52 REPLIES DarrenDev BT Sport Expert on 12-08-2021 22h00 5,741 Views Message 2 of 53 If you click "Don't Allow" but still want to cast, you will need to go to the BT Sport in your device Settings and switch the permission on. If you still see the error message then try restarting equipment following these steps: Try restarting equipment following these steps: In the BT Player menu, scroll across to the 'Setting' icon, Scroll down to Reset BT TV Data and press OK, Now go back to the channel where you got this error, Hopefully this should have fixed the problem, but if you're still having an issue contact the, Restart your TV box by switching off the power at the mains. Simply click the link below and give it a go. GP081, GL001, GL002, GL004, GL005, GL006, GL007, GL008, GL009, GL010, GL011, GL012, GL013, GL014, GL015, GL016, GL017, GL018, GL019, GL020, GL021, GL022, GL023, GL024, GL025, GL026, GL027, GL028, GL029, GL030, GL999, GL003. Try closing the app and opening it again. How do I fix BT Sport error code ID003 or other error codes? NCE-001 error code If you'd like to look up the code, please type the full error code in the box below. Test by checking you can watch a video on YouTube. If youve just re-added BT Sport in the last month and youre getting error code ID001go to: bt.com/eesport to reactivate your account youll need to do this on your mobile, or text SPORT to 150 on your EE phone to add BT Sport to your account. You can still subscribe to BT Sport's Monthly Pass. 10h04. Simply click the link below and give it a go. You'll need to wait until the next day before you can request a new validation PIN again. You can book an appointment with one of our local experts. I downloaded the app via Microsoft shop in the end rather than watch directly from the BT sport website. To do this, press the, Once your box has checked and installed any available updates, retry the service to see if you still get an error, Check your box is connected to your network. BT ID Password Show Forgotten your login details? 05-10-2021 More options You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet. We'll try to resolve this as soon as possible. The search will only display results if you enter a valid search term. can you help i have the latest browser but I'm still getting this error codeVC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. VC052, VC053, VC054, VC055, VC056, VC057, VC058, VC059, VC060, VC063, VC064, VC065, VC066, VC068, VC072, VC073, VC074, VC075, VC078, VC081, VC082, VC083. To upgrade your box, call us on 0800 800 150. Error VC011 may also occur if you use data compression apps. Try it again, or check your 'Network Settings' and the download should start again by itself. This error can sometimes occur during heavy use of the BT Sport online player. If you've forgotten your BT ID details, click here. 10-04-2021 It may take a little while for our systems to catch up after you have placed an order for BT Sport, so you could see the screen below when you first log in. This happens if you're trying to watch more than two streams at the same time. To use the BT Sport App you need to have a BT ID. Now generate a new connection code on your box by pressing 'Connect Device' again. You'll need to: If you've forgotten your BT ID password, you can retrieve or reset it through the BT Sport app or by visiting the BT website. We use the location of your IP address to confirm that you're somewhere that BT Sport streaming is supported. You'll have to login again before attempting playback. Try following these steps to fix this problem. Announcements, Guides & Community Updates. When things go wrong, it can quickly get you up and running again. Check our service status page (click on the 'TV' tab) to see if there are any known problems affecting the BT Sport service. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. This means that there's either an issue with your registered device(s), or you've reached your registered device limit. 04-02-2021 ER19. To see our list of supported Internet Browsers, visit Setting up the BT Sport online player>. SPE 160 and other models of loaders. Simply hit OK to enable casting from your BT Sport app. Switched to watch the live football and it works fine. 16h53, I'm getting both these error codes at different times when attempting to watch BT sport on a laptop. Your BT ID hasn't finished linking to your BT Sport service which means it's not ready for you to use yet. The help tool can quickly get you back up and running again. Please check your WiFi or mobile connection then try again. Go to Solution. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. Enter error code You should enter the code exactly as it's shown. Do this by opening the Settings menu in the app. As well as watching via mobiles, tablets or laptops, you can enjoy BT Sport on the big screen via games consoles, smart TVs or casting via Chromecast or Apple TV. Please check your WiFi or mobile connection then try again. 21h09, on You can find Settings in the main menu of the BT Sport app. You need to ensure you've set up your BT ID: Step 2 If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. These error codes normally indicate a problem with your internet connection. Click on My BT in the on-screen message and well help you to complete the process. BTP-955, BTP-956, BTP-967, BTP-1050, BTP-1051, BTP-115B, BTP-202, BTP-15000, BTP-15001, BTP-16002. Sorry! This means that you have a pairing issue between your device and set top box. I have just purchased a IPad Air and was trying to watch the BT sports app to find that it shows an error code VC086. You'll need to wait until the next day before you can request a new validation PIN again. answer your security question on the web page that opens 8 enter your BT ID username (your email address) and password 9 a message will confirm your BT ID is now set up and ready to use 10 download the BT Sport app in your device's app store and log in using your BT ID username and password to start watching How do I set up discovery+? Try logging out of the app and then logging back in again. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. Try closing and reopening the web browser. 04-02-2021 Wait for ten seconds and then reconnect the Hub and modem. Your BT Sport account may have been suspended or ceased, in which case youll need call us: If the BT Sport app still doesnt work after making sure you've set up your BT ID youll also need to contact us: This error code will show if you've tried to log in to BT Sport but you've used the wrong username, password or both. The picture keeps breaking up on the BT Sport App When things go wrong, it can quickly get you up and running again. DarrenDev. To solve the problem, log out of the BT Sport online player, then log back in again. Can I watch BT Sport in more than one room? This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. If youve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. Cannot cast live streams on iOS BT Sport App to LG TV over AirPlay This has worked before but for the last Champions League matches and since then, I receive a VC011 error. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. NCE-001 error code 1h17. These error codes are normally caused by app configuration issues. If this doesnt work, youll need to fully restart the BT Sport App on your device. Please check and try again. Below are instructions for how to do this: Go to the home page and press the Settings icon. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. MP089, MP080, MP201, MP202, MP203, MP204, MP205, MP206, MP207, MP208, MP209, MP210, MP211, MP212, MP213, MP214, MP215, MP216, MP217, MP218, MP219, MP220, MP221, MP222, MP223, MP224, MP225, MP226, MP227, MP228, MP229, MP230, MP231, MP232, MP233, MP234, MP235, MP236, MP237, MP238, MP239, MP240, MP241, MP242, MP243, MP244, MP245, MP246, MP247, MP248, MP249, MP250, MP251, MP252, MP253, MP254, MP255, MP256, MP257, MP258, MP259, MP260, MP261, MP262, MP263, MP264, MP265, MP266, MP267, MP268, MP269, MP270, MP271, MP272, MP273, MP274, MP275, MP277, MP278, MP279, MP280, MP281, MP282, MP283, MP284, MP285, MP286, MP287, MP288, MP289, MP290, MP291, MP292, MP293, MP294, MP295, MP296, MP297, MP298, MP299, MP300, MP301, MP302, MP303, MP304, MP305, MP307, MP308, MP309, MP310, MP311, MP312, MP313, MP314, MP315, MP317, MP316, MP081, MP082, MP098, MP087, MP088, MP099, MP997, MP996, MP901, MP902, MP903, MP906, MP907, MP908, MP910, MP911, MP914, MP932, MP915, MP916, MP927, MP929, MP930, MP937, MP938, MP917, MP919, MP921, MP925, MP999, MP100, MP101, MP103, MN004, MN007, MN008, MN009, MB901, MB907, MB910, MB915, MB927, MB921, MB923, MB999, MB929, MB001, MG104, ME105, ME106, ME107, ME110, ME111, ME112, ME113, ME114, ME115, ME116, ME117, ME123, ME124, ME125, ME126, ME101, ME120, ME102, ME103, ME122, ME121, ME100, ME001, ME015, ME915, ME999, ME118, ME119, MF029, MF030, MF032, MF033, MF036, MF024, MF151, MF060, MF062, MF025, MF026, MF027, MF067, MF020, MF021, MF023, MF090, MF091, MG429, MG500, MG106, MG101, MG102, MG111, MG104, MG401, MG112, MG113, MG114, MG115, MG116, MG117, MH103, MH114, MH111, MH112, MH105, MH106, MH107, MH108, MH110, MJ921, MJ999, MK001, MK002, MK003, MK004, MK006, MK025, MK020, MK021, MK022, MK023, MK024, MK007, MK005, MK026, MK027, MK915, MK916, MK999, MM001, MO001, MO001, MO002, MO003, MO004, MO005, MO006, MO007, MO008, MO009, MO010, MO011, MO012, MO013, MO014, MO015, MO016, MO017, MO018, MO019, MO020, MO021, MO022, MO023, MO024, MO025, MO026, MO027, MO028, MO029, MO030, MO031, MO032, MO033, MO034, MO035, MO036, MO037, MO038, MY124, MY127, MY128, MY126, MY131, MY132, MY133, MP105, ME150, ME151, ME152, ME153, ME154, ME155, ME156, ME160, ME161, ME162, ME163, MH123, MH124, MH125, MH126, MH127, MH128, MH129, ME139, ME140, ME141, MF085, ME132, ME134, ME136, ME137, MP101, MP102, MB011, MB012, MB013, MJ102, MJ103, MJ106, MJ104, MJ105, MJ112, MJ113, MJ113, MJ113, MJ114, MJ117, MJ115, MJ116, MP105, MO052, MO053, MN010, MN011, MN012, MN013, MN014, MN015, MN016, MF100, MF101, MJ940, ME003, ME004, ME005, ME008, ME007, ME008, ME014, MF041, MF042, MF043, MF044, MF046, MF070, MF047, MF050, MF040, MF061, MF069, MF080, MF081, MJ001, ME013, MK010, MK011, MK012, MK013, MK014, MK015, MK016, MK017, MK018, MK019, MY130, MY135, MY136, MY137, MF086, MF087, ME130, ME131, ME133, ME135, ME138, ME142, MH050, MF063. Simply click the link below and give it a go. If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process), Log out of the online player and back in again, Check that there are no other devices streaming using your BT ID log in, Wait two minutes, then try watching the online player again, If you've stopped streaming on other devices it can sometimes take up to 15 minutes for a stream to completely stop, and the error to clear, Lower the privacy settings to anything below "high", Close the menu and then refresh the page. Tips if you're connecting to the app over a 3G or 4G mobile connection: Check you've turned on mobile streaming. Check that your TV is on the correct input by pressing the 'Source' button on your TV remote control. Youll see this error when youre trying to set your marketing message preferences, either during first-time set up, or via the settings page. Press the. 5. This error code is most likely caused by your browser's cookie settings. You need to disconnect and then reconnect to Chromecast. If you've never had a BT ID, you'll be asked to set one up and create a password. GP089, GP080, GP201, GP202, GP203, GP204, GP205, GP206, GP207, GP208, GP209, GP210, GP211, GP212, GP213, GP214, GP215, GP216, GP217, GP218, GP219, GP220, GP221, GP222, GP223, GP224, GP225, GP226, GP227, GP228, GP229, GP230, GP231, GP232, GP233, GP234, GP235, GP236, GP237, GP238, GP239, GP240, GP241, GP242, GP243, GP244, GP245, GP246, GP247, GP248, GP249, GP250, GP251, GP252, GP253, GP254, GP255, GP256, GP257, GP258, GP259, GP260, GP261, GP262, GP263, GP264, GP265, GP266, GP267, GP268, GP269, GP270, GP271, GP272, GP273, GP274, GP275, GP277, GP278, GP279, GP280, GP281, GP282, GP283, GP284, GP285, GP286, GP287, GP288, GP289, GP290, GP291, GP292, GP293, GP294, GP295, GP296, GP297, GP298, GP299, GP300, GP301, GP302, GP303, GP304, GP305, GP307, GP308, GP309, GP310, GP311, GP312, GP313, GP314, GP315, GP317, GP316, GP081, GP082, GP098, GP087, GP088, GP099, GP997, GP996, GP901, GP902, GP903, GP906, GP907, GP908, GP910, GP911, GP914, GP932, GP915, GP916, GP927, GP929, GP930, GP937, GP938, GP917, GP919, GP921, GP925, GP999, GP100, GP101, GP100, GP103, GN004, GN007, GN008, GN009, GB901, GB907, GB910, GB915, GB927, GB921, GB923, GB999, GB929, GB001, GE104, GE105, GE106, GE107, GE110, GE111, GE112, GE113, GE114, GE115, GE116, GE117, GE123, GE124, GE125, GE126, GE101, GE120, GE102, GE103, GE122, GE121, GE100, GE001, GE015, GE915, GE999, GE118, GE119, GF029, GF030, GF032, GF033, GF036, GF024, GF151, GF060, GF062, GF025, GF026, GF027, GF067, GF020, GF021, GF023, GF090, GF091, GG429, GG500, GG106, GG101, GG102, GG111, GG104, GG401, GG112, GG113, GG114, GG115, GG116, GG117, GH103, GH114, GH111, GH112, GH105, GH106, GH107, GH108, GH110, GJ921, GJ999, GK001, GK002, GK003, GK004, GK006, GK025, GK020, GK021, GK022, GK023, GK024, GK007, GK005, GK026, GK027, GK915, GK916, GK999, GM001, GO001, GO001, GO002, GO003, GO004, GO005, GO006, GO007, GO008, GO009, GO010, GO011, GO012, GO013, GO014, GO015, GO016, GO017, GO018, GO019, GO020, GO021, GO022, GO023, GO024, GO025, GO026, GO027, GO028, GO029, GO030, GO031, GO032, GO033, GO034, GO035, GO036, GO037, GO038, GY124, GY127, GY128, GY126, GY131, GY132, GY133, GP274, GP105, GE150, GE151, GE152, GE153, GE154, GE155, GE156, GE160, GE161, GE162, GE163, GH123, GH124, GH125, GH126, GH127, GH128, GH129, GE139, GE140, GE141, GF085, GE132, GE134, GE136, GE137, GP101, GP102, GB011, GB012, GB013, GJ102, GJ103, GJ106, GJ104, GJ105, GJ112, GJ113, GJ113, GJ113, GJ114, GJ117, GJ115, GJ116, GP104, GP105, GO052, GO053, GO054, GN010, GN011, GN012, GN013, GN014, GN015, GN016, GF100, GF101, GJ940, GE003, GE004, GE005, GE008, GE007, GE008, GE014, GF041, GF042, GF043, GF044, GF046, GF070, GF047, GF050, GF040, GF061, GF069, GF080, GF081, GE013, GK010, GK011, GK012, GK013, GK014, GK015, GK016, GK017, GK018, GK019, GY130, GY135, GY136, GY137, GF086, GF087, GE130, GE131, GE133, GE135, GE138, GE142, GO050, GF063, GC001, GC002, GC003, GM004, GM005, GM006, GM007, GM008, GM009, GN020, GO999, GP104, GW041, GW998. Try logging in again, re-start the app and then try again. 9h34, on This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. Your device user guide will show you how to do this. Playing the video or channel again will usually fix this but if not you can: If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. Most of the time this can be fixed by checking that your HDMI cable is securely plugged into your TV and TV box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You'll need to re-start the app and try again. Check your device has enough storage space. CF001 or CF002 error code These error codes are normally caused by app configuration issues. Try connecting using a different HDMI port from your TV, if this works then it might be your TV port that's causing the problem. Try pressing the following key code to take you back to the menu. Error VC011 may also occur if you use data compression apps. You might have to wait about five minutes before you try watching again. This error message is displayed if you have the TV box which doesn't have recording capabilities. If the channel you were having problems with was in Ultra HD or HD, you can also try tuning to the standard definition equivalent. You can fix that problem by using a VPN. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try entering your details again. 20h51. One little tap for complete control and all the help you need, Get all the help and support you need via the EE Community, Contact us and follow the easy steps to resolve your query, Get advice on how to fix error codes in the BT Sport app, 'There are no events to show error message', There are no events to show error message, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it, some public networks (hotels, etc.) If youre using the app on iOS or Android: If this doesnt work, try closing your browser down and loading on a new browser session.
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