clipper card balance refund

If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. If your card is registered, contact us so we can block your card from further use. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0.749023 g If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Get Morning Report and other email newsletters. Learn More about the future of clipper (external link). Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? (For example in NYC one can buy MetroCard at the airport without a fee.) /Tx BMC You can have multiple adult cards associated with a single account. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Then take a long joy ride on Caltrains. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. How can I cancel my card and get a refund? BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. BART will also refund full unused paratransit ticket books. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re How can I cancel my card and get a refund? If your card is registered, contact us so we can block your card from further use. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. more. Will the toll lanes reduce traffic jams? balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Then when you exit, Caltrains will tell you that you have a negative balance. f endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream EMC https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. If your card is registered, contact us so we can block your card from further use. /Tx BMC If you ever lose your card, well replace it and restore your value for a $3 fee. The other option is a refund. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. For details about how to apply for a refund, download theClipper Cancellation Form. We cannot give refunds for partially used passes or tickets. You can add value, see what's on your card, and see recent transactions. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. The Go and Smart Passesare non-transferable. Refunds are subject to the fees in Section 10. Registration is easy, and its free. For details about how to apply for a refund, download theClipper Cancellation Form. If you have a Go Pass on one of these cards, please contact our office for a replacement card. E\\y\F@B.THH!*o* 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. We contacted Clipper and were instructed to write letters to get the refund on two cards. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. The Go Pass is valid for thecalendar year: from January 1through December31. 0.749023 g Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? H237402VH2P0P04341Qf& People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. However, money added since then does not show on the account, as weve not used the cards. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Choose to stay logged in or to log out. Registering your card protects your card balance and allows you to set up an online account. For three bucks, just consider it a cheap souvenir. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. /Tx BMC PDF Defective Card Form Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Registration is easy, and its free. EMC I no longer need to use Clipper. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. If your card is registered, contact us so we can block your card from further use. 0 0 10.1455 10.364 re EMC If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. If you forget to tag on and/or off, you will be subject to citation. Pay With Ticket Refunds. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream EMC This is the version of our website addressed to speakers of English in the United States. /Tx BMC Get it back from them when you plan your next trip to San Francisco. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Opens in new window. o Visa . All Access Digital offer for just 99 cents! If you cannot tag your card successfully, try on another device. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream . endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Subject . In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. More riders tell of disappearing Clipper card balances You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. f If do not tag on and/or off, you will be subject to citation. https://www.clippercard.com/ClipperWeb/pay-with-phone. After that, you need to tag on and off for each ride. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. /Tx BMC Clipper is committed to protecting your privacy. Learn more about our privacy policy. /Tx BMC endstream endobj 224 0 obj <>stream endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Roadshow. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Registering your card protects your card balance and allows you to set up an online account. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. EMC `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream What a scam! endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream for more info). If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Pay With You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. EMC This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. /Tx BMC Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Metropolitan Transportation Commission . A: No. A reader in a prior column thought $300 had disappeared from an account. What do you recommend for getting this resolved? Clipper is committed to protecting your privacy. What can I do with an online Clipper account? Otherwise, you will be logged out automatically. How Do I Check How Much Is On My Clipper Card? - CLJ If a Clipper card is not used for six months, it can be deactivated. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Prior to that he was an assistant sports editor at the paper from 1984-1987. ClipperCard is your passport to campus and beyond! Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . f The VTA Smart Passallows unlimited travel on VTA buses and light rail. New Oakland Clipper Customer Service Center Serves East Bay Customers In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. f The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Yes, you can manage your account using the Clipper app and in your mobile wallet. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. ClipperCard | Salem State University Clipper cards will hold a maximum of $300. EMC You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Min of $5. Clipper says it does not take funds away, even if. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? There is a $5 fee for this service. My spouse, relative, or close friend needs help managing their registered Clipper card. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. How can I manage the account on their behalf? I only pray theyre still there. /Tx BMC Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. I would love to consolidate all the cards into one card. Your Clipper card will not be returned to you. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.146 10.364 re 2020, Metropolitan Transportation Commission. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. And Orca card. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. /Tx BMC For youth, seniors, people with disabilities and low-income adults. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Left and right arrows move across top level links and expand / close menus in sub levels. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. safe parking at hotels near Oakland Airport?? There is a 50 cent surcharge per trip for paper tickets. Each Smart Pass user only gets one replacement per calendar year. Is it possible to withdraw the cash balance from a Clipper Card - Quora Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Use the app to manage your cards. PDF Clipper Cancellation Form 0 0 10.146 10.364 re Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Baseball History 1921 Hall of Fame & Other Players/Teams Original News All rights reserved. I havent needed to use it in that time. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Log in to your profile to sign up for occasional updates. You will get a check in the mail at the address you provide. E\\y\F@B.THH!*o* Tickets submitted for refund must have been purchased by cash or debit card. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. We recommend that you do. For defective cards, no fees will be charged. EMC /Tx BMC /Tx BMC (Some limitations may apply.) PDF Clipper Cancellation Form At your request, we can mail you a new card with your balance restored, typically within 2 business days. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. EMC There is no replacement fee for lost or stolen Go Passes. BART will refund tickets with a remaining value greater than $1.00. H*2T0T3415Rf& /Tx BMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. If unsuccessful, your Clipper card may be defective or damaged. EMC Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. Clipper card refund - Oakland Forum - Tripadvisor endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. Should I stay at a hotel near the airport? Learn More h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Is there a way to purchase the card without paying the fee? Getting dinner in Oakland this Fridaywill I get robbed? Hope this doesn't break the bank for you. 0.749023 g This option helps you avoid paying for postage and is the most secure option. 0.749023 g But alas, no longer on bART as they now wont let you exit like they used to. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. about the future of clipper (external link). Otherwise, you will be logged out automatically. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Riders have 2 options for getting a refund: E\i\\ Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. How many people do not know and never retrieve their funds? 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. E\\y\F@B.THH!*o* What should I do if my card is lost or stolen? Clipper App. Orders will not load if your Clipper card balance is negative. f endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refundpaper ticketswith a remaining value greater than $1.00. 0 6 Directions to Zide needed from Union Square. Page Redirection - Home | Clipper The Go Pass is also available to graduate students until December 31,2022*. Agreement | Clipper Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Stanford University. Minimum monthly payments are required. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Paper tickets balances cannot be transferred onto a Clipper card. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Refund will be given as Returns shipping; 14 days: Money Back: . Stanford, California 94305. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Clipper and Pay by Phone | bart.gov I'd calculate your estimated usage and only put that amount on the card. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Learn more about our privacy policy. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. No service to Chase Center atthis time,stay tuned for updates. Your refund request will typically be . You may want to consider loading Clipper Cash onto your Clipper card for use in such an event.

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