Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. One is ABC, and the other is XYZ. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. My weakness is taking on too much and not delegating. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. In the future, I will like to be a PA and help more people.". The patient, staying because of back surgery, was unable to hit the call button. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. Image source: Times Herald. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. Know peds RSV scenerio : it's big now on the news . We had in services to help us prepare. ", "I believe in volunteering in the community where you live. We had a lot of concerns with patients not showing up for appointments when expected. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. "I would describe my personality as approachable, light-hearted, and positive. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. ", "I'm a bit of a nerd. Great answer! I also dislike when the morale of the lab is low. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. "I find that with the right company, it's pretty simple to balance life and work. Have a question or concern? Did you consider how leaving AMA would impact his health and well-being? What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. In a positive tone, discuss how you made the situation work! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. The patient was angry and threatened to leave AMA. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. Your answer should include your ability to be patient, kind, and confirming to best answer this question. In the end, we awarded those with perfect attendance a $600 bonus. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. I have trained myself to adapt my communication style, so a patient gets what they need. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. . It sounds like you handled this matter with utmost urgency and great customer care. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Discuss the ways that you would build strong and healthy relationships if hired. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. Contact us here. I cannot take on every step of a project all of the time. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Write a thank you note or email to all your interviewers. It sounds like you have the experience the interviewer would be looking for. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. I was tasked with spearheading a task force. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. We do not have advertisements on our pages but we do try to make money through paid-memberships. . ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. I even talk about what they are going through. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. What makes you want to give back to your community? This could include increasing budgets or improving patient care. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Deadline: October 5, 2022. It has kaiser questions . ", "This is a great question. This organization includes my scheduling, paperwork, and more. I really like this answer! Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. "I am a highly detailed person, and I thrive on having a high level of organization in my day. Nice work! Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. ", "I have three philosophies when it comes to my work. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". I like to manage my time to finish my projects on time. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. I would need to be trained in the new procedures. ", "I would describe myself as a hard worker. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. As the manager, I knew I could not let this behavior continue. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. This is one of the reasons I have applied with Kaiser Permanente. Your work history sounds strong, and it seems as though you are very loyal to your work. You are showing the interviewer that you are highly capable in either situation. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. We do not claim our questions will be asked in any interview you may have. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. 3.2 (5 reviews) Term. Very good answer! By initiating an open conversation with this person, we were able to uncover his need. Would it ensure efficient workflows or more timely responses to other departments? ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. I returned to the US just last month and had been actively looking for work the past couple of weeks. "I once worked in a very difficult environment and toxicity really started with our leader. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. ", "I am happy to hear that Kaiser Permanente values long-term relationships. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. I greatly value the information shared between fellow professionals in our field. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". If possible, avoid extreme responses that include speaking negatively of others or naming people. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. ", "The people on the frontlines of a business are vital to the success of any organization. I am always sure that when at home, my family gets my attention first. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. - I'm a recent graduate of San Jose state. "I have often been complimented on my relationship-building skills. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. It sounds as though you are highly organized and methodical in your work. Our date tracking prior to 2019 was not accurately kept. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". The reason was a computer glitz that held the release of his chemotherapy. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Attire. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. Did you consider that the patient's physical pain or feeling ill would make his temper short? What is the hiring process for remote jobs at Kaiser Permanente? I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. When I enjoy what I do it doesn't feel like a chore. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Kaiser Permanente takes great pride in having a very positive and nurturing environment. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. The status says no longer consider for the position. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Just like when I fill, I make sure the bottles are organized and in their place.". Nice! Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I have enrolled myself in an evening/weekend workshop for the next six weeks. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. Also, avoid telling the interviewer that you get along with everyone all the time. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. It sounds as though you have exceptional patient service skills! You've done well by answering diplomatically. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. This question is a little tricky because it's unclear. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. "I dislike working in a negative, low morale environment that is plagued with office politics. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. Is this something junior staff can be involved in? In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Hiring Age. One of the toughest parts of communication can be delivering bad news to people with whom you work. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. When have you had to adapt to change in the workplace? ", "No problem. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. What questions did they ask during your interview at Kaiser Permanente? Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. It is not the ideal situation, but I have always adjusted for the good of the team. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. I like to be on time with my schedule to ensure that our patients are assisted properly. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. Great work giving your example and then highlighting how you corrected the error. This is a great start! Borja estimates that. I am looking forward to getting into the routine of a career again. But when I'm home, I don't think about work. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. "I am usually the 'ideas person' in team projects. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Talk to the interviewer about how you can maintain that appropriate balance for yourself. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. This is a personal and caring approach. But her prescription was on troubleshoot, and no one order it. She's fortunate to work from home, and makes about $32/hr w/ no degree. Behavioral 3. Your answer shows the interviewer that you can work well with almost anyone. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I will receive an email with the related information any time there is a major headline about the healthcare industry. ", "As a certified pharmacy tech, I have to continue learning. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Most interviewers will interpret a cliche response like that as dodging the question. If I were to be offered this position, I would look forward to bringing these services to this area as well. This process helped make our project a success in the end. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Tell me about yourself. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. Asked November 29, 2021 ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Good example! I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. ", "I was working in a clinic where the primary population was low income. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. When have you had to adapt to change in the workplace? Perhaps you use a particular app or software. You've answered well by sharing that you face stressful situations head-on. Also, for every month with zero sick days, a bonus was added. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. They want to know that your passions align well with what Kaiser Permanente is offering. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. We told her we were going to order it and it was supposed to be there that day. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. If possible, pick a weakness that is not a core skill for the position you are interviewing for. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. 91% said yes. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. 57 questions about Interviews at Kaiser Permanente. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year.
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