-Kate. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Thanks for your feedback. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Please let us know if we can help any further. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. If they don't offer refunds, they should have made this much more clear during purchase. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Check out what 6,864 people have written so far, and share your own experience. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. I was SHOCKED as the price of this dress after I received it. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Excellent Customer Service, Quality Name Brands. In the case of any expired store credits, we will gladly issue another current one for the same value. How did we do? Not only was she patient but she was quick and so attentive. 0818 719 819. Please read the email in full, there may be pertinent details which may have been missed. Intellectual Property, Software and Content. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Hi Bailey! Over 90% of Sky customers seeking help quickly get it through the available online channels. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We're so sorry to hear that your order had quality issues. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. https://www.lucyinthesky.com/shop/index.php?route=account/login. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Business days do not include weekends or public holdiays. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Store credit took weeks. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. I ordered 4 items and once I received 2 of them and saw how bad the quality was. I emailed on 9/16 noone has contacted me. Do the dresses come within two weeks and is it worth the money? Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Tip for consumers:Returns usually only give store credit. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Please email us at resolution@lucyinthesky.email so we can assist you further. Hi Matilde, I threw out all the clothing. Her real name is Carmen and she is secretive about her backstory. Do you agree with Lucy in the Sky's 4-star rating? Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Thanks for your feedback. Article created 4 years ag A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Tip for consumers:NO REFUNDS! Tip for consumers:Pay attention to shipping times. Caveat emptor. Thanks for your feedback. These used to work but not sure if they are still valid numbers. Customer service is non-existent. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Great customer service. We're sorry to hear about your disappointment with our return policy. Poor Customer Service! In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. This is the only time I ever have ordered something online when the seller would only give store credit. You can choose to accept or decline cookies. I did the Level 2 Customer Service Practitioner course. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Lost or stolen. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Lucy in the sky is our GO TO for all things special occasion. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Thanks for your feedback. lucy in the sky. Overnight orders shipped Friday will be delivered Monday. Save. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Very professional. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. We'd love to find a resolution due to this issue. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Two out of four of the dresses arrived by January. Yet Lucy in the Sky refuses to give a refund. Hi Melissa, But, not to worrythey charge your credit card as soon as you make the order. We're so sorry to hear that your order was delayed. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Do not trust this shop to deliver. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. I had a great experience with the customer service chat! What a terrible return policy for a online store. Not Available. The prices they charge is not right. You can email us at resolution@lucyinthesky.email! It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. 2. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. They are constantly moving as not to get found. The complete opposite of lawyer James, Nathan is carefree and fun. Images copyright 2023 Lucy in the sky inc. All rights reserved. Designed in Los Angeles - New Arrivals Weekly. I'm convinced company is run out of a basement and lack computer skill to process anything. Lucy in the sky is a great company from products to customer service I am always satisfied. Followed up shortly after the purchase to make sure everything was ok. Incredibly scammy and misleading. The customer service is out of this world. We're so sorry to hear that you had issues with your order. By December they were all expected to arrive, but none of them had even shipped. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Account and billing. We're so sorry to hear that you have not received your refund yet. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Shop Lucy in the Sky For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. GetHuman does not work with Sky's customer support operations, directly or in any . I will absolutely be reordering a new size and be a returning customer! Haiker Rojas. Yes, it says so on the website -- READ THE FINE PRINT. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Thanks for your feedback. Please note we cannot ship express orders to University/PO Boxes. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. -Kate. Hi Mike, Thanks for your feedback. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? She was a total pleasure to work with. Moving home . Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. Lucy Harley-McKeown; Jessica Clark; . We encourage you to review those policies when you visit those sites. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Hi Carol, Thanks for your feedback. 1200 Wall Street, Floor 2
If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. It is the size of a T-shirt. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Lucy in the sky did not inform me back in November, that the dress was not in stock. Hi Kat! However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. I messed up my address and they were quick to help and fix my mistake. They have such cute styles, but the clothing quality is so bad. We're so glad you were able to reorder and get it in the time frame you needed. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Both dresses arrived back to back and they looked nothing like it did online. Mar 16, 22 (Updated: Sep 23, 22) HOW DO I CHECK DELIVERY STATUS OF MY ORDER? These linked sites have separate and independent privacy policies. Hi! This cost is not covered by us and is charged directly by your local government. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. , over 6 weeks. Our cut-off for same-day express shipping is 1pm Pacific Time. Hi Sonam, Thanks for your feedback. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. We're sorry to hear about your issues with our return policy. - Kate, Hi Gosset! Thanks for your feedback. We're so glad that our customer service team was able to assist you. Luckily I was able to return it and get store credit pretty quickly. Thanks for your feedback. Super fast and helpful; won't hesitate to order from the site/company again! Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. It was nothing like the picture. -Kate. Contacts: Adam Russell Adam.Russell@FHFA.gov Thanks for your feedback. This site promises to ship an item by a certain date. -Kate. From time to time, we may restrict access to some parts or all of this Website. Please use the following size guide to help determine your size of clothing. Their trendy collections are always changing and they offer many sales. Hi Grace, Thanks for your feedback. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. She offered me advanced credit and provided easy instructions to do so. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. There is no phone number and the chat has been disabled. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. This may prevent you from taking full advantage of the website. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Chat is only option and that takes hours to even get a chat representative. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. . Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Tip for consumers:Absolutely no refunds unless it arrived damaged. I had talked to 2 other reps there and they did not help AT ALL! Remember, you can do most things online at Sky.com. Products used:None, sizing too inaccurate. He understood my issue, addresses it and rectified it. How would you even know if something would fit or if you'd like the quality? Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Please let us know if we can help any further. Products used:None, I never received them. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. If you want to make a complaint to the Sky customer service team, they can be reached on . - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Yes, the one dress I never received was . Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. We're so glad we were able to help with the return. She even helped me cancel an order and issued my store credit instantly. Technical support. BEWARE. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Shipping was supposed to be 5 business days. -Kate. I am so disappointed and will NEVER ORDER AGAIN! The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Los Angeles, California
Horrible customer service. Don't waste your time here! These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. I absolutely love Lucy in the Sky's Customer Service!!! You may store, print and display the content supplied solely for your own personal use. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. We're so sorry about the delayed style. - Kate. Every item was shipped separately and weeks after stating they were stated to arrive. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Hi Addison, Thanks for your feedback. Hi Teagan, Thanks for your feedback. I DO NOT RECOMMEND THIS COMPANY! -Kate. Phone Email. Her level of customer service was fabulous. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. i am from spain. Daughter bought a dress for homecoming from this site.
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