I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. _W.storeCountry = "GB"; We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Thank you for posting your feedback and for recognising we have fantastic people in the business. Check out what 252,969 people have written so far, and share your own experience. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Staysure Travel Insurance Reviews | Read Customer Service Reviews of .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} It goes against our guidelines to offer incentives for reviews. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews Dear Mr Brennan Thank you for taking the time to leave a review. How to make a complaint | Staysure Need help? _W.storeCurrency = "GBP"; This took 9 months to claim back!!! Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Thanks for your feedback. Staysure Remote Customer Service Representative Salaries in So you can be confident that youve got the right cover, thats tailored just for you. - Saturday: 9am - 5:30pm
We recognise that everyone has ups and downs in their lives and we are always there with support. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Instead, theyre full of the info you need to get things sorted. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Don't Pay out on Holiday cancellation due to Death of Parent. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. var initEvt = document.createEvent('Event'); Thank you for posting your comments. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. We are investigating your comments and will contact you shortly. This was just batched in with any normal claim, just as if Id lost my purse. Thank you for posting a comment. I think it may be that I included the symbol. My dads body was left in the hotel room for over 24 hours. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Grandchildren did not have to suffer for me.
People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I applied online. .blog-header h2 a {} I had to do all the repatriation work with the help of the English embassy in Tenerife. Staysure Travel Insurance Reviews | Read Customer Service Reviews of _W.storeEuPrivacyPolicyUrl = ""; Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Have a fantastic holiday. width: 100% !important; Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. If you need to cancel your policy please click here. Bedford Road, Stay sure have been helpful so far. The initial purchase was fine. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Have a fantastic holiday. Clear All. Thank you for posting your comments. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. Wed like to hear from you. The operator was very efficient, helpful and knew his business. .wsite-product .wsite-product-price a {} These can take up to 7 working days to get to you. Staysure Employee Reviews for Customer Service Representative - Indeed _W.storeName = null;
Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk How to make a complaint | Staysure Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. 2730-055 Barcarena, Customer Services Department We were devastated as grandchildren had been couting the days down. Constantly being told to hang in there because improvement are happening when quite clearly they werent. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. a, Kind regardsSophie. I have not received my email confirmation, I didn't receive my documents in the post. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Thank you for choosing Staysure. You need to sharpen up the verification/activation mechanism. $(function() { Resolver is a totally free service that you can use to complain effectively. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. .fancybox-title {} Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. The People Team. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career.
This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Were available during the following times:
The HR Team. .wsite-phone {} .wslide-caption-text {} - Email address - Full name - Telephone no. Here are 8 tips for writing great reviews. But your website/automation are pretty poor, so only 3 stars. This was done because they said I owed them holiday which they asked me to take as compassionate leave. The support which is only a call away is fantastic. Very friendly, knowledgeable and . Verification can help ensure real people write reviews about real companies. Sometimes the Customers are not vey nice. My mum had a fall abroad and broke her neck. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Warm regards,Siobhan. and make your voice heard. I was really impressed how EASY and QUICK to claim and get the money back. The training team show intense favouratism. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Staysure Travel Insurance Reviews | Read Customer Service Reviews of Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thursday 29 December: 8:30am 8pm When is a time you've been in a difficult situation and how did you solve it? If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. I contacted you twice. Outright being lied to didnt help either. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Dear Denis Kumm,Thank you for your 5 star review. Staysure Interview Questions (2023) | Glassdoor Resolver can help you send your complaints to Staysure. Lack of direction from middle management and above. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. We are remunerated by commission for the arrangement, service and renewal of Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position.
To ensure we are consistent in providing our customers with quality service, we may record your telephone call. I had to deal with an out sourced company.
We will do everything possible to ensure that you receive a high standard of service. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Anyone can write a Trustpilot review. Despicable service from dishonourable people. Staysure is a trading name of TICORP Limited. Verify your email to use filters. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. If youd prefer to speak to a member of the team on, please call us on:
font-family: "Montserrat" !important; Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Application. Anyone can write a Trustpilot review. Last updated: 16 November 2020 Policy purchased, but I am not happy. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. You can be certain that youre talking to the right person at the right time. Having problems? Best and worst companies at resolving issues. Will look around for my next policy. I dont know what Id have done without them. Isla Graciosa, 1 Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure Job security & advancement reviews - Indeed Thank you for your feedback and sorry to read your comments. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"
