Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Taking this information, will will help rectify you complaint! He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. I'm Travelling - where and when will I receive my tickets? I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Viagogo promises "a full refund" if any problem arises, while Get Me In! 1.2 Ticketing Exchange. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. 6.8 All Sales are Final. Faye has now been refunded by her bank after making a chargeback claim. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Best regards, Viagogo team. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. 1. Romeo Santos Tour 2023. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Please add me to this list as I am almost 100% sure I got scammed. 3.3 Laws and Regulations. 3.Click Dispute a Transaction. Why is the price printed on the ticket different to what I paid? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Be the first to hear about special offers. How do I unsubscribe from your newsletter? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. 1. This field is for validation purposes and should be left unchanged. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 684 Posts. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 5.4 Making Adjustments. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Viagogo reviews, customer feedback & support. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. Viagogo will keep saying they already paid you but they will never show you the proof of payment. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. 3. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Chris Brown Tickets. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. 4. Add in you are not the original purchaser of the tickets. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. viagogo is a global online marketplace for live sport, music and entertainment tickets. 6.2 Waiver of Consequential Damages; Liability Limit. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . We disagree with such restrictions and think they are not beneficial to fans. 4.2 Stolen Property. Viagogo will never pay you after you sold your tickets and you can never get back your money. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. 5.Select 'Item dispute', click Continue and follow the on . This is so frustrating its been 2 years !!! 1,779 reviews for Viagogo, 1.3 stars: '1. The whole ordeal cost me almost a thousand dollars. About Us Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Can I pick up my tickets instead of having them shipped? Gather all the information you have on the purchase. Let us know in the comments! 2. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Additional information can be found in our FAQs and on the ticket details pages. 2.9 a) Exception to Sellers Obligation to Confirm. The good date is 9/11/21, but the relisted my tickets for 9/21/21. You consent to the exclusive personal jurisdiction and venue of Swiss courts. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. Hombres G Concert Tickets. How do I change the email address on my account? Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Waste Management Phoenix Open Ticket. Carnaval Barranquilla Tickets. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. . Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. What is the viagogo complaint handling process? 4 replies 17.4K views. Top Class Actions is a legal news source In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Since June, we've found listings for events at all of these venues on Viagogo. They do not say they are going to charge such fees per a ticket . Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. . NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. To post a ticket for sale on viagogo You must first register with the Site. We cannot control the policy of third-party resellers.'. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. "If it's been canceled, chances are you're . Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Viagogo-cancelled event and refunds. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. You can add me too. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. However during the pandemic the response times may slow down. All forms of redress are non-transferable and non-refundable. In the case of refunds, we appreciate our customers patience while we process their request.. Generally; If an event is cancelled - you do not have to do anything. Please add me to the list. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Backstreet Boys Tour 2023. . Are you still waiting on a ticket refund for an event canceled due to the pandemic? Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. If an event is moved and you cannot make the rearranged date, you should be entitled to . Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. 5.1 Investigations. Our guarantee does not affect Your statutory consumer rights under UK law. 2.10 Collecting Payment. I have sent multiple proof to them that the event is indeed canceled. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 2.13 Ticket Information. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? viagogo AG is registered in Switzerland, Company No. Read more ts would be ready 48 . Elton John Concert Tickets; Andr Rieu . The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Take a look at our advice on writing a letter before you make your claim. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The refund will be received from the Event Organizer within 30 days. To be a member of this Site, You must agree to accept the terms in this Agreement. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. This article is published to give you an update regarding the class action filed against Viagogo. We will contact you. In the event of a postponement, refunds are not granted. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. Also,directly on our website! We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). You also warrant that you own the tickets. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. By Rhona Shennan 23rd Jul 2020, 3:38pm The tickets were bought by me as a present for my mother and parents-in-law. I'm at the point that a class action . This is the easiest way to get your money back. Viagogo had a selection of how much did you want to spend for a ticket. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. 7.2 Copyright. Dave Chappelle Tickets. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. 4. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Welcome to viagogo's online ticket exchange (the "Site"). However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. I have no ideal why a law suit has not come up sooner. But Which? Please note this does not include any Tax that may be payable on fees We are required to pay. When listing seated tickets, all tickets in the same listing must be consecutive seats. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". FanFair Alliance - Ever get the feeling you've been cheated? If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. contends that Viagogos action is in direct violation of the companys stated policy.
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