Try thetower modem setuppageinstead. Where it is placed can have a huge impact on your wireless performance. Click the quick setup icon to configure the device's Internet access 4. item 7 CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter. Please note that a phone jack is required to set up CenturyLink internet service in your home. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. No Ethernet port? Up and running within a half hour. Choose your type of modem below to read the instructions before completing installation. I then went through the 3-step setup for this new modem, but was never able to finish step 3. BLINKINGRED-An error occured or the attempted connection failed. Use the Google Wifi app to set up the Google Nest Wifi using the PPP username and password to start accessing the internet using Nest Wifi. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Verified purchase: Yes | Sold by: bluehousesupply (0) (0) Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? Verified purchase: Yes | Sold by: bluehousesupply . found on earlier modems. Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. If you still get a red light, you will need to, Once the status light ring on the front turns blue, the DSL light(s) should turn green to indicate it's connected and ready to finish. These preset credentials cannot be retrieved, and your modem could become unusable without them. TheC4000 seriesmodem/WiFi router comes in two models, each with different specifications. Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. I'd keep the modem it if it worked for accessing the internet, just for a backup, but the only thing it seems to be useful for right now, is using it as tester to see if the DSL service is working or not. Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. Where it is placed can have a huge impact on your wireless performance. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. Once set up correctly, you can connect devices to it using an Ethernet cable or Wi-Fi. Dynamic QoS: Prioritizes data through the router for smoother streaming. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC. 2017-04-24 02:55 PM. by windsurfingbett. Works with these Brightspeed internet services: Note:Listed speeds reflect the maximum download speed the technology can deliver onBrightspeed services. The one you use will depend on the type of internet service you have. It also comes with vectoring, which provides for increased performance and range. Use the new modem. So I called and got a fantastic tech out here, and found out the problem was not at my house, but down the street. If in doubt, you might wish to put off connecting your modem until after 7 o'clock. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. Tip:If the firmware link doesn't work,try another browser(Chrome is known to have issues with this kind of link). So I hooked up my old modem, and thank goodness my old modem works just fine. Use a DSL splitter to plug a phone and a modem into one wall jack. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. If your service has already been activated, you might get a message earlier in the day. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For all following models: . This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Make sure the outlet is live. I thought it was most likely my old modem, but without internet service I had no way of accessing the internet to order another modem. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, Install your C4000 modem and activate internet service, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Create an account to follow your favorite communities and start taking part in conversations. $69.99. Please try another jack orchat with usfor further help. We recently moved and got Century Link internet service, with the C4000LG modem. The user manual indicates all ports should be functional, so i would guess either the PC lan port or the cable are having issues. Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. Plug other end of phone cable into the your home phone line. For an optimal experience, we recommendupdating your browser. If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. Features of the C4000 (All versions) Secure WiFi compatible. Continue to the Internet connection Setup. Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. Regardless of the specific model, thestatus LED ringon the front of the modem will function in the same way. Website blocking. The tech fixed the problem, and the new modem was able to connect to the DSL service. I know on the older modems, I was able to shut off the radio and add almost any router. bZZ)
If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it will. If the DSL light remains red after checking the cords and trying all available jacks, you will need to, After plugging in your modem, it may take, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. |Privacy preference center
Try this: Only the C4000BG and LG/LZ models have a DSL light. Plugging in the internet cord5. You simply push the WPS button on the modem, then select the correct network from your compatible device and it will connect without entering a password. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Try plugging the DSL cord into a different jack. Compared to WiFi 5, it delivers: About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map
This page is for CenturyLink modems that look like this: For the following models: At this point, you are ready to activate your service! As an alternative, use a splitter to plug both a phone and a DSL modem into one wall jack. These are essential to make sure you get the best phone and internet connection. Works great, easy setup. We had to replace one of the same models and no issues. We're here to help! If you did not receive filters, please chat with us. It works just fine but when my roommate connects at 5g it slows down mine even though im on 2.4g. 2023 Brightspeed. WiFi 6 antenna - 2.4 GHz/5 GHz 802.11ax (backwards compatible with 802.11a/b/g/n/ac) Dynamic QoS - Prioritizes internet traffic by application and device for smoother streaming. This video provides a few simple tips that could help y. . Learn more. is a good first step to fix many common problems. Note:The light ring will reset and return to solidGREENafter2 minutes if it fails to pair with a device. Works great, easy setup. Option 2:Open a browser on your computer and go to http://connect.brightspeed.com(not"https"). X. If you get a sync lite on the C400LG or the PC, that will tell you a speed and that the port/cable is working. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. Setting up new service? The app makes installing your modem a snap, and is also a great way to manage all your CenturyLink services. People who viewed this item also viewed. All Rights Reserved. Visit the. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. For an optimal experience, we recommendupdating your browser. The difference between 2.4 GHz and 5 GHz. Answer (1 of 3): I'm sorry, you've been lied to. Use theBrightspeed Internet app or browse tohttp://connect.brightspeed.com,and follow the prompts to finish setup. I just upgraded my internet speed to 80mbps. In middle of Oct., my internet quit working. Firmwareis the software programmed into your modem that makes it run. 160MHZ Channel Support*- Doubles the speeds as offered by 80MHz channels to provide gigabit speeds for compatible mobile devices and laptops. Enter the user name and password provided by your ISP. Have you ordered new internet service or a newAxon (Greenwave) C4000or Zyxel C4000series modem from CenturyLink, and are setting up the service yourself? Most of these are best for tech-savvy folks who are familiar with modems and networking. Sentiment Score 9. Not the right kind of modem? Your modem is connected to our network and the line is active. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Residential |Small Business |Enterprise
If you still get a red light, you will need tochat with an agentto get further troubleshooting help. Some setup apps complain about being connected to a dual / automatic band switching SSID but will successfully complete setup anyways and use the 2.5GHz section of the dual SSID. . On or before the day your service is supposed to begin, your modem will come in the mail. As part of the upgrade, I was sold a new modem which is supposed to be the C4000LG. Download the CenturyLink app to manage your account and network. Standards-based WiFi WPA3 security. Call tech support back and tell them your modem is in a "walled garden" state. It should turn. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. Networking Optimized Dual-Core Processor Powerful processor boosts wireless, wired and WAN-to-LAN performance. %PDF-1.6
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Try disconnecting the power, waiting a few minutes, and repeating setup. Third party marks are the property of their respective owners. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. Product Description. 437 0 obj
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My Android, Apple and Linux devices work fine, both with internet and wireless connections. What if all the lights on the modem are off? How to login CENTURYLINK Easily Accessing your Router Admin through a CENTURYLINK's IP Address will allow you to change the settings that your router software provides. Service blocking. At this point, you are ready to activate your service! Axon C4000BG modem/router for 10, 20, or 40Mbps. Reddit and its partners use cookies and similar technologies to provide you with a better experience. found on earlier modems. Option 1:In theMy CenturyLink mobile app,go into theInstall My New Modemsection. All Rights Reserved. What if all the lights on the modem are off? Click on the options below for details and step-by-step instructions. The C4000LG has the same specifications as theZyxel C4000LZ. Filters arenotneeded if you use theC4000XG. The Zyxel C3000Z is one of CenturyLink's top recommended modems for its DSL internet service. Free shipping for many products! Login to the modem via 192.168..1, the default login and password are you usually attached to the modem or the tech provides them. A great choice for services that peak between 10 and 40Mbps is the Axon C4000BG. This video is a step-by-step guide of how to setup your modem. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. Now it's time to get your modem hooked up. The red light indicates the modem isn't connecting to the Brightspeed network. It's possible that there was a power outage or some other loss of power of the modem/router and it reset. CAUTION! Make sure this fits by entering your model number. If your device doesn't have Ethernet, you can instead connect to WiFi using the login information on the bottom of the modem. Make sure the power cord is fully and firmly plugged in on both ends: into the power port on the modem and into the wall outlet. Do you have both internet and home phone service from Brightspeed? Scan the code on the modem to finalize the installationThen we touch on optional items such as: 1. Secure WiFi is available on leased modems with model numbers 1100, 3000 and 4000. On modems that have Secure WiFi, some advanced features in the modem settings will be disabled, including: Instead, you can easily access these same network controls through My CenturyLink or the app. Manage networks (SSIDs) Modem security settings. It may be that only one of the jacks is hooked up to Brightspeed's network, or all of them may be active. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.) 4. Log in to your modem's user interface and navigate to the Wireless Settings menu. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. Plug the phone cord into a filter and then into the wall jack. Page 6 4. Click the quick setup icon to configure the device's Internet access . But, it also offers two DSL ports. Wireless security settings. Click 'Apply' to save changes. Filters are not included in your modem kit. Features of the C4000XG. All Rights Reserved. 4. For direct customer support questions, please use the pinned CenturyLink Official Support Thread. Next, you'll need to find a good spot for your modem. You can test this by plugging in another electrical device, and/or try another outlet. If you have a landline phone and internet with Brightspeed, filters should have been included at the time of your order and will arrive in a separate package. Use a DSL splitter to plug a phone and a modem into one wall jack. As an alternative, use a splitter to plug both a phone and a DSL modem into one wall jack. So my question is, can I can send this new modem back and get my money back? View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). Plug other end of Ethernet cable into the your home phone line. Find helpful customer reviews and review ratings for C4000LG CenturyLink Modem by GreenWave (Renewed) . There are multiple versions of this router, each with unique specifications. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. Next image. Optimizing the Wi-Fi to get the best service possible3. The LED ring in the center of the C4000XG will light up green upon full internet access.
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