charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. They may be needed if you wish to make a claim. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. they are untrustworthy. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. If you have any questions, please feel free to contact us. I'M TRULY IMPRESSED. My trip to NZ had to be cancelled due to the cyclone that hit the area. Please keep in mind that inclusions may differ between car rental companies. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Alternatively, just sign in or register using your Google or Facebook account. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. One of our helpful agents will be in contact with you to address the request. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. In all these cases, you will receive no refund of the money you have paid. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Please read the following to know what is included/excluded in our coverage offers. If you require additional drivers, please include them in your booking request. Minimum age requirements on larger cars may also be higher at some locations. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Please make sure you return the vehicle to the same rental company from which you collected it. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. In peak periods this may not be achievable. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. You have a guaranteed booking with us and with one of our trusted premium suppliers. What's Wisecars' cancellation policy? Please note, making a new booking may result in the change of the Car Rental Company. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Your voucher is normally issued 48 hours before the pick-up time. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. All rights reserved. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Excess Protection covers up to USD 1000 of your excess. All cancellations outside of the aforementioned timeframes will not be refunded. 185. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Email Protect your account with two-step authentication The Car Rental Company must give its consent to repairs and replacements. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. This one doesn't really need an explanation. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. So far I have found the experience of renting a car on this site to be very easy. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. This information must be sent via email and give Wisecars the relevant details of the incident. @ Vicpak. It is highly recommended to call the police even for the smallest of damages. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. I attempted to rent a car from them for a few days for $535. Get our top coupon codes directly to your inbox. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 All cancellations outside of the aforementioned timeframes will not be refunded. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. You may need an international driving permit (IDP) to drive in some countries. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Please note, under no circumstances is the fuel included in the rental price. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I reached out to Wisecars, who were really understanding of the issues I encountered. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. I will give you a five star rating. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If your additional driver is under 30 or over 65, please check your car's terms and conditions. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). You will find the telephone number in the Car Rental Agreement. No way has this company got 4.5stars. Wisecars customer support is available 24/7. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. All related documentation must be kept if an insurance claim is submitted. Please note, it is your responsibility to provide all the above-mentioned documents. If you are involved in an accident, the local police and the Car Rental Company must be contacted. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. This information must be sent via email and give Wisecars the relevant details of the incident. No charge will be made for amending your booking before the start of your rental. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Dear Paul,Thank you for contacting us! Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars is an online vehicle rental broker. We will send you your rental voucher 48 hours before your pick-up time. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars will process your cancellation refunds in 7 days. If you are late for your pick-up, you could lose your car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Save. Wisecars will inform the complaint submitter on how to proceed if needed. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Please note, we only delete personal data on the request of the individual. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. 1 Previous_Golf_5959 2 mo. Expired or provisional licences will not be accepted. The car rental company will charge you for the additional driver for the whole time that you have the car. Thank you guys for that excellence!!! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Wisecars will inform the complaint submitter on how to proceed if needed. Please note, under no circumstances is the fuel included in the rental price. Wisecars cannot amend the drop-off time once the rental has already begun. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. There might be differences based on offers. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. I had questions about requirements of car insurance. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars is not liable for services or bookings not full-filled due to force majeure. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Your voucher is normally issued 48 hours before the pick-up time. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. When you return your car, the car rental company will check it, and charge you for any damages. Wisecars will process your cancellation refunds in 7 days. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. It goes against our guidelines to offer incentives for reviews. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Consider the cancellation policy. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. What's Wisecars' cancellation policy? One of our helpful agents will be in contact with you to address the request.
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